Alert Notifications
Alert notifications are emails Blueprint sends when a Flow Activity alert activates on a Flow. Use them to learn that a Flow needs attention without opening Blueprint.
For the checks that raise alerts, see Flow Activity SettingsFlow Activity Settings.. For when alerts activate and clear, see Alert History and the Needs Attention IndicatorAlert History and the Needs Attention Indicator.
Prerequisites
Blueprint sends alert emails only when the following are in place:
- Outgoing mail is configured. See Email SettingsEmail Settings.
- The Flow or its environment has at least one recipient. With no recipients, email alerting is off.
- Each recipient has an email address.
Recipients
Blueprint emails two recipient lists for each Flow:
List | Where you set it | Covers |
|---|---|---|
Flow recipients | Validate -> Flow Activity -> Settings on the Flow | that Flow only |
Global Recipients | the Default Recipients column of the Environments table in the Admin Portal | every Flow in that environment |
- Both lists show each recipient by user name. Hover a name to see the email address.
- The Default Recipients count shows 0 when an environment has no default recipients.
To add recipients to a Flow:
- Open the Flow and go to Validate -> Flow Activity -> Settings.
- Add users or Blueprint Groups in the recipients field.
- Click Save changes.
To set an environment's default recipients:
- In the Admin Portal, go to Settings -> RPA Management -> ALC
- In the Environments table, click the count in the Default Recipients column.
- Add or remove users in the popup dialog.
For the Environments table, see ALCALC.
When Emails Are Sent
Blueprint sends an email when an alert activates. This includes alerts that activate during Dataverse Synchronization, Flow Import and the nightly job.
Blueprint sends no email when an alert clears, including when you turn its check off. It sends no reminders while an alert stays active.
Notification Off Pill
The Notification off pill shows when email alerting is off because there are no recipients.
- On a Flow's Flow Activity tab, it shows when the Flow has no recipients.
- On the Tools -> Flow Activity page, it shows when the environment has no default recipients.
Note: Alerts still activate and appear in Alert History while the pill shows. See Alert History and the Needs Attention IndicatorAlert History and the Needs Attention Indicator.
Troubleshooting
If an expected email did not arrive, open the Flow's Alert History sub-tab and look for the alert. Blueprint writes a row when an alert activates, so no row means no email was due.
If there is no row:
- Open the Settings sub-tab and make sure the check is switched on under Alert Types. See Flow Activity SettingsFlow Activity Settings.
- Look for a Dataverse sync banner on the Flow Activity tab. Some checks pause while sync is down. See Flow ActivityFlow Activity.
If there is a row:
- Compare its When time with the time you added the recipient. Blueprint emails only at activation, so a recipient added later gets no email for that alert.
- Look for the Notification off pill. If it shows, add recipients to the Flow or its environment.
- Hover each recipient's name to check the email address.
- Check that outgoing mail is configured in Email Settings.